Privacy Policy
Effective Date: 2025-09-14
1. Introduction
Daidi Cruz MSN APRN ("we", "us", or "our") respects your privacy and is committed to protecting it. This Privacy Policy describes how we collect, use, disclose and safeguard your personal information when you visit our website and engage with our services. By using our website, you consent to the practices described in this policy.
2. Information We Collect
We collect personal information that you voluntarily provide when you contact us or schedule an appointment. This information may include your name, email address, phone number, interests, and any details you provide in your messages. We also collect certain information automatically when you visit our website, such as your IP address, browser type, device identifiers and browsing activity, through cookies and similar technologies. If you purchase products or services, we may collect payment information; however, all payment processing is handled by third-party processors and we do not store full credit-card numbers.
3. How We Use Your Information
- Respond to your inquiries and provide customer support.
- Schedule and manage appointments and deliver the services you request.
- Send appointment reminders, feedback requests, promotional offers, newsletters and other information about our products or services via email, SMS or phone.
- Confirm the successful submission of forms and verify your identity.
- Improve our website, services and client experience, and conduct internal analytics or research.
- Comply with legal obligations, enforce our rights and protect the security or integrity of our website.
4. Legal Basis for Processing
Where applicable, our legal basis for processing your personal information will be your consent, our legitimate interests in operating our business and providing our services, or compliance with legal obligations. You may withdraw your consent at any time by contacting us (see “Contact Us” below), but this will not affect the lawfulness of processing based on consent before its withdrawal.
6. Disclosure of Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business or providing services to you, as long as those parties agree to keep your information confidential. Examples include website hosting providers, analytics services, marketing platforms and payment processors. We may also disclose your information when required to do so by law, in response to a subpoena or court order, or when we believe disclosure is necessary to protect our rights, your safety or the safety of others.
7. Data Security
We implement industry-standard administrative, technical and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure or destruction. These measures may include encryption, secure servers and restricted access to personal data. Although we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When data is no longer needed, we will delete or anonymize it in a secure manner.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to access, correct, update or delete your personal information; restrict or object to certain processing; and opt out of receiving marketing communications. You can exercise these rights by contacting us using the information provided below. You may unsubscribe from marketing emails by following the instructions in those messages.
10. Children’s Privacy
Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible. If you are a parent or guardian and believe we might have collected a child’s information, please contact us.
11. International Data Transfers
We operate in the United States and your personal information may be transferred to, and processed in, the United States or other countries. Those countries may have data protection laws that differ from those in your jurisdiction. By using our website, you consent to such transfers.
12. Links to Other Websites
Our website may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will become effective when posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we collect, use and protect your information.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us via the contact form on our website, by email at [email protected] or by phone at (786) 719-2383.
By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.